At Piedmont Global Language Solutions (PGLS), we are fully committed to providing the highest quality language services to our clients. Whether dealing with a high stakes international business negotiation or transcribing and translating Spanish language wire taps for the DEA, there is no margin for error. Even the smallest mistake in terminology or syntax can result in grave consequences.
That is why PGLS has created GlobalCheck™, a robust, fully integrated, and metrics-based Quality Management System (QMS). GlobalCheck™ ensures that our clients will be satisfied on each and every project.
The PGLS methodology is a multi-layered and integrated system that combines the best in PEOPLE and PROCESS. Our people are among the best in the industry, from our expert multilingual project managers to our professionally certified translators, editors, interpreters, language analysts, and localization engineers. Our processes have been derived from industry and international standards, and continually updated and enhanced to meet the changing industry landscape and technical challenges.
Some of the key features of GlobalCheck™ include:
- Comprehensive and multi-step Quality Control Process (QCP) for translations;
- Rigorous recruitment, vetting, and testing process for all linguists;
- Post-project audits to provide “lessons learned” for linguists and clients;
- Professional project management that follows Project Management Institute® guidelines;
- And much more …
As a testament to our commitment to quality, PGLS achieved the ISO 9001:2015 Quality Management Certification in 2018. This internationally recognized standard for quality control and quality management in business follows the process-based approach of “Plan, Do, Check, Act.” Furthermore, PGLS maintains and regularly updates our documented quality policies, quality management system scope, and quality objectives.
Finally, PGLS meets or exceeds all of the recommendations of ISO 17100:2015 (Translation Services – Requirements for Translation Services), ISO 18841:2018 (Interpreting Services – General Requirements & Recommendations), as well as ASTM F2575 – 14 Standard Guide for Quality Assurance in Translation and ASTM F2089 – 15 Standard Practice for Language Interpreting.
Contact us today to learn more about our GlobalCheck™ Quality Management System and how it can work for you!