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Interpreting involves the facilitation of spoken communication between speakers of different languages, and is formally defined by ISO as: “Rendering a spoken or signed message into another spoken or signed language, preserving the register and meaning of the source language content.”

PGLS offers a broad range of on-site, off-site, and virtual interpretation services. Our services support compliance with the Civil Rights Act, Americans with Disabilities Act, Rehabilitation Act, and Individuals with Disabilities Education Act. Our Video Remote Interpreting (VRI) services are also a simple, reliable and cost-effective solution to meet both spoken and sign language interpretation needs.

Escort Interpretation Services—Whether hosting foreign nationals or traveling abroad, there are times when an on-site interpreter is needed to deliver quality live interpretation. PGLS arranges highly trained professional interpreters to suit all of your needs, regardless of geographical location.

Consecutive—Perfect for meetings, training, or even legal sessions, consecutive interpretation allows for a minor time gap between the individual speaking and the interpreter’s verbal interpretation into the target language. Having a competent PGLS team member present mitigates risk and ensures smooth and accurate communication

Simultaneous—Also known as “conference interpreting,” this is the most intense form of live interpretation and requires the most skilled linguists. Simultaneous interpretation is ideal for large gatherings when there isn’t time for consecutive interpretation – a pause created by the relay between the speaker and the interpreter is too disruptive for some venues. This mode of interpretation is often seen during speeches at the United Nations, international press conferences, and large conferences. PGLS brings in highly qualified interpreters to deliver smooth, quality interpretation that utilizes specialized equipment and tech support to ensure accurate conversation flow.

Over-the-Phone Interpretation (OPI)—It is easier than ever to discuss business or provide access to critical services with the PGLS over-the-phone interpreting service, also known as “telephonic interpretation.” Clients may use a standard speakerphone or our dual handset phone option. A qualified interpreter is added on the line within moments to listen to the Limited English-Speaking party and relate their message and meaning perfectly. OPI is also an excellent option for short turnaround requests in low-density/exotic languages where a local on-site interpreter is not immediately available.

Video Remote Interpretation (VRI)—Nothing beats having a real-time, internet-based video conference call with a professional interpreter on hand. This saves valuable time and removes the need for travel, as well as offering significant savings in cost. Within moments, a PGLS interpreter is connected to the call and will appear on the screen. VRI is available worldwide!

Interpretation Technology Solutions

For situations involving conferences, meetings, medical issues or appointments, legal proceedings, or any other variety of requirements, PGLS matches the specific needs with the best-fit interpreter, mode of interpretation, and any necessary technology/equipment to support the assignment:

  • PGLS maintains professional-grade interpreting equipment—from sound-proof booths to portable wireless headsets and transmitters—and offers on-site technical assistance.
  • To access the PGLS cloud-based portal, users only need an internet connection on any computer, tablet, or mobile device equipped with a camera.
  • Our ‘First In, First Out’ call queuing model allows PGLS to answer calls in the order received for the fastest connect time possible. Live monitoring of the call queue, real-time reporting metrics (i.e., call attempts, connection times, and total interpretation minutes used), secure and HIPAA-compliant software, and the ability to request preferred interpreters are only some of the many features of our VRI platform.

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